“Attention Bill Knox,

This letter is a thank you, and recognition of your staff who just renovated the pool at our new home. Gary Steele made useful suggestions and supervised the entire week of work.  He also listened to our special needs and request so we now should be very happy with our pool.  In fact, all of your workers were courteous and knowledgeable.  We live in times were only complaints are voiced, so we want to let you know that you have done a good job that is appreciated.  Keep up the good work.”

Katherine Hampares

 


 

“Donna, Briget, Sonny, and all Knox persons:

Bill, just a note thanking you all for your great services and related homework (regulations) on behalf of the surf club.  Please continue to provide us with the best. Looking forward to the future. Thank you.”

Tom Massey. Pres and members

Deerfield Surf Club

 


 

“Dear Bill,

We have had the pleasure of having Knox Pools take care of our pool, including a major remodel for the past ten years, never having a problem.

Recently there was a problem, and Knox Pools employees were quick to address it.  Several days of steady monitoring and then surface work was performed.   You can well imagine how happy we were that your team was able to save the surface and return our pool to it’s current beautiful condition.  This is what is meant by customer service.  We were kept informed, the problem was addressed, and the cost was extremely reasonable.  It is comforting to be serviced by a local company that has multiple talents and services, that can all be used to solve problems quickly and professionally.

Thank you for such great service.”

Brech & Pat Kauffman

 


 

“To very special people,

I can’t thank you enough for the great job you did on updating my pool. Every day I saw the dedication and hard work of very devoted employees.
My pool is now picture perfect, and everyone that has seen it always says “WOW!”

Thank you again for a job well done. ”

Barbara

 


 

“Bill,

I am looking forward to seeing the pool in person, but in the meantime, these photos do you proud.  Your team has done a tremendous job , judging not only by these photos, but the ease of working with you all along the way.  What a design sense Gary has. Linda enjoyed working with him, and his enthusiasm and sense of humor has been a great encouragement.  Working with your company has been a bright spot in our moving-to-south-Florida experience; and since that has been positive in most every way, that is saying something.
Thanks for all of your hard work. ”

Phil Carroll

 


 

“Donna,

I regret to inform you that as of May 7th, 2012, our house is being sold, and that may 3rd will be our last day of service.  I have told the buyers that we have been serviced by you for over 14 years and have never had a problem, but for whatever reason, he wants his own guy as he is from the neighborhood. Sergio has been a treat to work with and if I were you, I would contact him once he moves in.
Once again, thanks for the great job.  We will still be in the area but we will be in a condo.”

Jim and Vicki Daward

 


 

“Dear Bill, Donna, and the entire Knox Pools Team:

Thank you for over 20 years of exceptional products, outstanding customer service, fast pool water testing and reliable pool maintenance advice that has provided my family trouble-free swimming enjoyment. We will certainly miss the weekly visits to Knox Pools and will certainly stop and visit when we are in the area. We will also miss the great discussions we always had during our visits. Thank you for all you have done for us over the years.”

The Jessell Family,
Ken, Lori, Amanda and John Jessell 

 


 

“Bill & Donna,

The State of Florida Health Department inspector was here today to inspect the pool and pool equipment room.  Thanks to all of you at Knox Pools, we passed with flying colors and NO violations issued whatsoever!  l just wanted to take a minute and pass on my thanks and congratulations for a job well done on maintaining the pool at Deauville Plaza for all these many many years!  To the best of my knowledge, you have taken care of the pool for nearly 30 years!

Keep up the good work and if you ever need a reference, please do not hesitate to pass on my name and number!”

Don Larson, Manager
Deauville Plaza Apartments

 


 

“Dear Bill, I wanted to let you know that we have finally completed the renovations to the house and have moved back in!  We had my daughters twelfth birthday party at the pool and everyone enjoyed the pool and patio.  I know we had some differences over the course of the construction and installation but everything turned out quite nicely.  I wanted to thank both you and Gary for the kind and professional manner in which the negotiation and construction were carried out.  Believe me when I tell you, I’ve dealt with a lot of contractors through the course of this project, none were as conscientious as you and Gary.

By copy to Gary, I am advising him of the foregoing and also letting him know that we have also not forgotten about the sealing of the patio.  I will of course contact him when we are able to proceed with the final aspect of the project.  In the meantime, we are enjoying the pool and wanted to thank you for all your efforts and hard work in bringing our dream to a reality.”

Kenneth W. Morgan

 


 

“Donna,

Charles and I want to thank you and Knox Pools for having such a great service.  No matter where we are, or when we called, Knox Pools always knew what to do, and very prompt at that.  The attitude of you and all the employees shows why you are a success today.

Thanks again.”

Charles and Debbie Snyder

 


 

“Dear Bill-

Our poolside area is absolutely gorgeous! The main reason we have just what we wanted is because of Gary Steele.  Even though we didn’t know exactly what we wanted, Gary helped us to have this perfect result.  He was patient and informative with various choices, so our pool and spa are perfect for us. ”

 


 

“Dear Bill,

Just wanted to take the time to write a long overdue note to let you know how much we are enjoying our pool.  Your staff was wonderful to work with, and the results are magnificent, as can be attested by every visitor that comes through our doors!  From the outset our wants and needs were carefully considered.  I felt confident that I could express my concerns, and myriad solutions would be presented in order to reach a mutually beneficial conclusion.  You extended much patience and many and many professional courtesies for which I cannot thank you enough.

Much credit must be given to Gary, without whom our pool would not be the oasis I so prize.  He was there when I was having chest pain over the expanse of deck sans foliage. He listened and understood the effect I wanted to create.  He worked with me on the garden bed and boulder placement, and edging design.  He recommended the pebbles for the outside of the spa, that I so love.  And he incorporated many details that the layperson would not consider, all in attempt to achieve the desired effect.

Gary was a marvelous liaison. He brought the extensive knowledge and creativity to the table.  He quelled my fears, and his buoyant personality and sense of humor made the entire experience totally enjoyable.  Bill was a pleasure from the outset. You and your staff are highly professional, and your work is superior.

Paul and I will continue to sing your praises in hopes that others too will have the good fortune to work with Knox Pools, and create their own personal sanctuary.”

Best Regards, Liza, Paul, Kasey & Mattthew
The Bedard Family

 


 

“Hi Bill and Donna.

I just wanted to drop you a note to let you know how thrilled we are with our new pool.  Working with Gary Steele and Knox Pools was a very good experience for us.
Gary was so helpful and willing to work with us — he made the entire experience painless — and that’s pretty impressive.  Whenever I called Gary (and I must say it was a lot!) he was polite and helpful. He followed up on all the details and never put me off.  He had creative ideas and was always ready to adapt the plans to whatever new thing we came up with.

Thanks again for a great experience!”

Kathy Eickelberg

 


 

“To everyone at Knox Pools.

Thank you all so much for the fantastic work on remodeling our pool. The workmanship and professionalism by everyone was outstanding!  I will definitely refer friends and neighbors to your company.  Once again, many thanks for a job well done!”

 Paula Vorstman

 


 

“To Knox Pools,

I decided to take the time to write a quick note to let you know what a pleasure it was to work with Gary on my pool project.  The nicest surprise was he always answered his phone, and I didn’t have to leave voice messages.  He was responsive to my questions and concerns and really seemed to care about doing a good job.

Thanks, Gary.”

Nancy Todd

 


 

Dear Knox Pools Inc.:

Thank you for joining the effort to improve Frank McDonough Park!  We are very excite to receive the support of the community to provide families of Lighthouse Point a safe and beautiful place to play.  People like you are making a difference!  On behalf of the Playground 2007 Committee, I would like to thank you personally for your generous donation. Your warm and giving heart is appreciated very much.

Thanks again,

Stephaney Smith,
Playground 2007 Committee Member

 


 

“Dear Bill and Company,

What a great job!  It has been a pleasure dealing with you.    All your people are wonderful.  The pool came out even better than I hoped. If you want to send customers by to see, do anytime.

Thank you. ”

Lou

 


 

“Gary-

What can we say?    Building our pool was the biggest nightmare of our lives, until we got smart and decided to hand the project over to you and Knox Pools.  You came and finished the job in three weeks- after we had been in limbo with two other pool companies for nine months!  We think you’re great, and we would be happy to recommend you and Knox Pools to anyone.

Thanks so much!”

Jen and Randy Roberts

 


 

“Bill,

After having our pool finished by your company, we just had to drop off a quick not to tell you how thrilled we with Knox Pools & Gary Steele.  After another pool company abandoned our project, and left us in a horrible position, you guys came in and saved the day.  We will happy recommend Knox and Gary to anyone thinking of getting a pool. “

Jen and Randy Roberts

 


 

“To the owners and Employees of Knox Pools.

Recently, we had the pleasure of using your company to re-marcite our pool.  The service and care done by you was above and beyond what is considered excellence in today’s world.  Though we never asked (or payed) for the step to be tiled, it was done because you all felt it added to not just the look of the pool, but to your commitment to giving your customers quality service.

From the ownership, to all the employees, every time we’ve come into your store, you have always put your customers ahead of all else.  Indeed, this is rare. Know that as long as we own a pool, you will have our business.  Thank you for the job you did.

Feel free to use our before and after pictures to show your other customers what commitment to excellence truly means.”

George Evans

 


 

“Because of your generosity and support our fundraising event was a huge success! Thank you for your donation towards our school. Thank you again for your gracious support.”

Norcrest Elementary School

 


 

“Thank you for sharing our vision to enhance the lives of the seniors and children in our community!  Your generous donation of a Gift Basket to our Auction is greatly appreciated.  The Auction Committee beautifully packaged and presented each donated item on one of our silent auction tables or in the live auction.  The 12th Annual Cuisine of the Region was a fun and exciting evening and we had a net profit of over 535,000.  Thank you for being an important member of our community.   Together, we can make a difference!  We look forward to your support next year at the lucky 13th Annual “Cuisine of the Region.”‘

Cuisine Committee 2012

 


 

Dear Donna,

On behalf of the 2012 Fine Food and Wine Committee and The Greater Pompano Beach Chamber of Commerce, we would like to thank you for contribution for our Annual Fine Food and Wine Premier Social & Fundraising Event. Our event was a Hugh success thanks to you! We look forward to working with you again next year and hope you will make plans not only to sponsor this event but attend.

Lisa Spinelli – Special Events Director
The Greater Pompano Beach Chamber of Commerce